Nov 20, 2024
Peraton, an AWS Premier Tier Service Partner, has achieved the Amazon Connect Service Delivery designation. Amazon Connect is an AI-powered, omnichannel contact center as a service (CCaaS) solution that provides a seamless experience for the customers, agents, supervisors and administrators.
Amazon Connect Service Delivery Partners help companies improve customer experience and outcomes through Amazon Connect, a self-service, cloud-based contact center service. Amazon Connect Service Delivery Partners, deliver customer success by choosing the best approach for the design and implementation of contact center solutions that are optimized for cost, reliability, security, performance, and scalability.
Peraton has been delivering key features of Amazon Connect to customers including:
- Integrated desktop for contact center agents
- Unified customer and citizen profiles
- Native case management capabilities
- Amazon Q in Connect
- Manager configured agent workflows and step-by-step guides improve onboarding
“Amazon Connect has been one of the fastest growing AWS services across our customer base. With its ease of implementation and our ability to rapidly stand up new deployments of Amazon Connect, we are meeting our customer needs for speed, innovation, new capabilities, and cost reduction,” said David Hammond, director, Cloud Services, Peraton.
Over the years, Peraton has secured qualifications and demonstrated strong performance to enhance its delivery capabilities. This has helped customers realize significant capital and operational savings, enabling them to focus on continuous innovation.
Read more about how Peraton is leveraging Amazon Connect to improve user experiences and streamline workflows.
